July 2, 2010 — A year ago I wrote a post titled "The Truth about Web Design" where I briefly argued that "design doesn't matter a whole lot."
My argument was: "you go to a website for the utility of it. Design is far secondary. There are plenty of prettier things to look at in the real world."
I do think the real world is a pretty place, but about design, I was completely wrong. I now think design is incredibly important, and on par with engineering. I used to think a poorly designed product was a matter of a company setting the right priorities, now I think it reflects ignorance, laziness or mediocrity. If a company engineers a great product but fails to put forward a great design, it says:
For nearly a decade I've always dreamed of my ideal computer as no computer at all. I wanted a computer smaller than the smallest smartphone, that would always be ready to take commands but would also be out of site. In other words, I've always thought of computers purely as problem solving tools--as a means to an end.
I want the computer to solve the problem and get out of my way. Computers are ugly. The world is beautiful. I like to look at other people, the sky, the ocean and not a menu or a screen. I didn't care about the style in which the computer solved my problem, because no matter how "great" it looked it couldn't compare to the natural beauty of the world.
I was wrong.
A computer, program, or product should always embody a good design, because the means to the end is nearly important as the end itself. True, when riding in a car I care about the end--getting to my destination. But why shouldn't we care about the style in which we ride? Why shouldn't we care about the means? After all, isn't living all about appreciating the means? We all know what the end of life is, the important thing is to live the means with style. I've realized that I want style--and I'm a little late to the party, most people want style.
If that argument didn't make sense, there are a number of practical reasons why a great design is important.
A great design can unlock more value for the user. Dropbox overcomes herculean engineering challenges to work, but if it weren't for its simple, easy to use design it wouldn't be nearly as useful.
A great design can be the competitive edge in a competive market. Mint.com had a great design, and it bested a few other startups in that emerging market.
A great design can be the differentiator in a crowded market. Bing's design is better than Google's. The design of Bing differentiates the two search engines in my mind, and makes Bing more memorable to me. The results of Microsoft's search engine have always been decent, but it was the design of Bing that finally gave them a memorable place in consumers' minds.
A great design is easy to get people behind. People like to support sites and products that are designed well. People love to show off their Apple products. Airbnb's beautiful design had a large role in making it easy for people to support the fledgling site.
Personally, I'm a terrible designer. Like many hackers, I can program but I can't paint. What should we do?
First, learn to appreciate the importance of design.
Second, learn to work well with designers. Don't treat design as secondary to engineering. Instead, think of how you can be a better engineer to execute the vision of your design team.
Great engineering can't compensate for poor design just as great design can't compensate for poor engineering. To create great products, you need both. Don't be lazy when it comes to design. It could be the make or break difference between your product's success or failure.